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Terms & Conditions

Understanding the Importance of Terms & Conditions

Ultimate Workwear – Website Terms & Conditions

Last updated: 04/12/2025

1. Who Can Buy

We sell to both individuals and businesses within the UK.
Account creation is optional.
By placing an order, you confirm all details you provide are accurate.

2. Payment Methods

We accept:

  • Credit/Debit Cards (Visa, Mastercard, Maestro, Discover, Diners, Amex, UnionPay)

  • PayPal

  • Apple Pay, Google Pay, Shop Pay

All prices include VAT unless stated otherwise.
We are VAT registered: 387 9083 39.
Children’s clothing and certain PPE items may be zero-rated for VAT.

Payment is required in full at checkout.

3. Production Times & Lead Times

Production begins once:

  1. Artwork/logo approval has been received, or

  2. A repeat design has been previously approved.

Our typical production lead time is:
2–5 working days after logo approval.

Lead times may vary based on order size, seasonal demand, stock levels, or supplier delays.
We will notify you if production is expected to exceed normal lead times.

4. Shipping & Delivery

We ship within the UK only.

  • Free shipping for orders over £100

  • Standard shipping fees apply to smaller orders

  • Tracking is provided for all orders

Delivery times may vary due to factors outside our control (see Clause 12).

5. Artwork, Logos & File Requirements

To ensure high-quality results, logos must meet the following guidelines:

File Requirements

  • Vector format is required for printed logos (e.g., .AI, .EPS, .SVG, high-quality PDF)

  • Clear, high-resolution images are required for embroidery (any file type accepted if clear)

Low-Resolution Files

If a file is low quality, pixelated, or unsuitable for clean reproduction:

  • We will notify you

  • A logo setup fee or redrawing fee will be charged if we need to rebuild your artwork

We are not responsible for poor results caused by customer-supplied, low-quality artwork.

6. Intellectual Property & Verification

By uploading artwork, you confirm that:

  • You own the rights to the logo/design, OR

  • You have permission from the copyright/trademark owner

If an order looks suspicious, inconsistent, or does not match your contact/business details, we may:

  • Request proof of ownership

  • Ask for written permission

  • Refuse to produce the order until verification is provided

We will not accept liability for any loss caused by delays due to verification checks.

All design files we create (e.g., artwork setups, vectorisation, digitising, design work) remain the intellectual property of Ultimate Workwear unless agreed otherwise.

7. Proofs & Approvals

  • First-time custom orders include an artwork proof.

  • Production begins once you approve the proof.

  • Once approved, no changes or cancellations are permitted.

  • Repeat orders using previously approved artwork go straight into production.

Mockups and previews are visual guides only.

8. Colour & Print Variations

Due to differences in garment batches, inks, threads, fabrics, and screen displays:

  • Colours may vary from digital previews

  • Placement may vary within normal production tolerance

  • Garment colours may differ slightly between sizes or batches

These variations are standard within the apparel decoration industry and do not qualify as defects.

9. Cancellations

Customised Orders

Once artwork is approved or production has started:
❌ Cancellations are not permitted.

If materials or garments have already been ordered for your job, cancellation fees may apply.

Non-Customised Orders

Can be cancelled before dispatch. Once shipped, they must be returned as per our returns policy.

10. Returns & Refunds (Legal Compliance Included)

Customised Items

Customised or personalised items cannot be returned, except when:

  • We made an error (wrong logo, incorrect garment, manufacturing fault)

  • The item arrived damaged

  • Your statutory rights apply

Standard (Non-Custom) Items – Consumer Law Compliant

Consumers may return non-customised items within 14 days of receiving them, provided they are:

  • Unworn

  • Unwashed

  • In original packaging

  • Free from marks, odours, and damage

The customer is responsible for return shipping costs unless the item is faulty.

Incorrect Sizes

We do not accept returns or exchanges of customised items where the wrong size was chosen by the customer.

11. Delays Outside Our Control

Ultimate Workwear is not responsible for delays caused by:

  • Courier delays

  • Supplier issues

  • Weather conditions

  • Acts of God

  • Machine downtime

  • Power outages

  • Seasonal disruptions

  • Delivery attempts to inaccessible locations

We will provide tracking and keep you updated if delays occur.

12. Customer-Supplied Garments

If you provide your own items for printing or embroidery:

  • We accept them at your own risk

  • We are not liable for damage caused during decoration

  • Replacement of customer-supplied items is not possible

  • Some fabrics may not be suitable for decoration

13. Product Warranties

We do not offer product warranties beyond statutory rights.

14. Ownership of Goods

All goods remain the property of Ultimate Workwear until paid for in full.

15. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses

  • We are not liable for lost profits, business disruption, or missed deadlines

  • Our liability will never exceed the value of your order

Your statutory rights are not affected.

16. Privacy & Data Collection

We collect and process personal data in accordance with our Privacy Policy, including:

  • Name, address, email, phone number

  • Order information

  • Payment details (securely processed by third-party providers)

  • Analytics data for site performance

We do not sell customer data to third parties.

You can request data removal at any time.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.

18. Contact Us

If you have any questions or issues with your order, contact us using the details listed on our website.

Defining Terms & Conditions

Terms & Conditions are essential rules that govern the use of a website or service. They outline the rights and responsibilities of both the provider and the users. By accepting these terms, users agree to comply with specific guidelines, which can help prevent misunderstandings. Therefore, having clear Terms & Conditions is crucial for establishing trust and ensuring transparency.

Why Are Terms & Conditions Necessary?

Without Terms & Conditions, businesses may face legal challenges and user disputes. They serve as a legal safeguard, protecting both the users and the business from potential liabilities. Additionally, they ensure users know what to expect and outline the consequences of misuse. In summary, these terms create a safer online environment for all parties involved.

What Should Be Included in Terms & Conditions?

While every set of Terms & Conditions may vary based on specific services, some key elements should be included. These typically involve user rights, limitations of liability, and guidelines for user conduct. This way, users understand their obligations and the company's stance on issues like refunds or dispute resolution. Ultimately, clear and comprehensive Terms & Conditions benefit both the business and its users.