Refund policy

Return and Refund Policy

At Ultimate Workwear, we strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.

Returns

Eligibility

1. Items must be returned within 30 days of receipt.

2. Products must be in their original condition, unused, unwashed, and with all tags attached.

3. Customized or personalized items, such as embroidered or printed products, are non-returnable unless they are faulty or incorrect due to our error.

Process

1. Contact our customer service team at 01268 515555 or sales@ultimateworkwear.com to initiate a return. Please provide your order number and details of the product(s) you wish to return.

2. Once your return is approved, you will receive instructions on how to send the item(s) back to us.

3. Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

Inspection and Approval

1. Returned items will be inspected upon receipt.

2. If the return meets our criteria, we will process your refund or exchange within 7 business days.

3. If the return does not meet our criteria, the item will be sent back to you at your expense.

Refunds

Eligibility

Refunds are issued for:

• Faulty or damaged items.

• Incorrect items sent due to our error.

• Unused, non-customized items returned in accordance with our returns policy.

Process

1. Approved refunds will be processed to your original payment method.

2. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

Partial Refunds

In some cases, partial refunds may be granted for items:

• Not in their original condition or missing parts for reasons not due to our error.

• Returned after the 30-day return window (at our discretion).

Exchanges

We offer exchanges for:

1. Faulty or incorrect items.

2. Size or color adjustments (for non-customized items only).

Please follow the returns process above to arrange an exchange. Exchanges are subject to stock availability.

Non-Returnable Items

1. Customized or personalized products (e.g., embroidered uniforms, printed workwear).

2. Items marked as clearance or final sale.

3. PPE products, such as masks and gloves, for hygiene reasons.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. Provide photographs of the item and packaging for our review. We will arrange a replacement or refund promptly.

Contact Us

If you have any questions about our return and refund policy, please contact us:

• Email: sales@ultimateworkwear.com

• Phone: 01268 515555

• Address: 7d Mulberry road, Canvey island, Essex, SS8 0PR

We value your satisfaction and are committed to resolving any issues as quickly as possible.